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July 31, 2010

Teething troubles for T3 as it begins international flight operations

Filed under: Airports,Technology — aerotowfeeq @ 2:01 pm
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NEW DELHI: Barring few “teething troubles”, international flight operations at the new integrated terminal 3 (T3) of IGI airport here remained largely smooth with about 20,000 passengers using it on the first day, airport operator Delhi International Airport Limited (DIAL) said today.

“We have handled around 20,000 passengers, which include 9,200 departing and 10,100 arriving ones on the first day of operations, amidst few teething troubles,” DIAL COO Andrew Harrison said today.

Between 4.45 PM last evening and 6.00 AM this morning, the terminal handled around 48 incoming flights and 54 departing ones. “All the stakeholders, including the passengers, expressed their happiness over the facilities at T3,” he added.

Out of 102 flights, that operated through the terminal, about 13 were delayed due to various reasons.

“On the first day of the operations, 10 flights were delayed due to to airlines related problems while one Malaysian airlines arriving flight was delayed sue to problem in aligning the aerobridge. A Lufthansa and a British Airways flights got delayed due to improper handling of baggage,” Harrison said.

He assured that problems have been rectified and “we would ensure that these problems do not recur in the future”.

There was 100 per cent aerobridge operations for boarding and deboarding of passengers and no airlines used the remote operation with coach buses.

There were some problems in baggage retrieval system, he said. “We had made a provision of a gap of 10 to 15 minutes between the baggages arriving from two airlines in a conveyor belt. We are planning to increase the gap so that the system works smoothly,” Harrison said.

On the issue of visitors who had arrived way ahead of the scheduled departure of flights being denied entry to T3, Harrison said, “we are taking up this matter with the CISF as we think a visitor should be allowed to enter 12 hours ahead of their scheduled departure against the present norms of three hours.”

This would be done in accordance with the check-in by the passengers availing Metro facilities, in which there are plans to allow check-in 12 hours before their departure, the Chief Operating Officer said.

When asked why the black-yellow taxis were not provided a booth outside T3, he said, “We have been planning this building for past three years and completed it within 37 months, taxi union should have communicated their needs, we would have accommodated it.”

On the issue of completion of work, he said, “I have not seen any terminal where work is not continuing even after it becomes operational and apart from it, we have a Master Plan, according to which we have to proceed.”


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